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STORE POLICIES

  • IN-STORE AVAILABILITY

    Some items from our online inventory aren’t available immediately for in-store pick up. We offer thousands of items online and many are warehoused off-site. We process online orders as soon as possible and generally receive the items within 1 to 2 business days.

    It is important to include a legitimate email address when placing an order. We will notify you by email when the item arrives and is ready to be picked up. We only use your email to communicate about orders.
  • BRINGING GUNS FOR REPAIR

    Firearms brought into the store for repair must go through our service center, which is a separate door from our main entrance (it's the next door on the right). ALL FIREARMS MUST BE UNLOADED AND IN A CASE. NO LOADED FIREARMS OR MAGAZINES WILL BE ADMITTED. All firearms will be immediately inspected by a McClelland's employee upon entry. There are no exceptions to this rule. This is for your safety as well as ours. If your firearm is jammed with a live round, you must tell us before bringing in the firearm. 
  • PURCHASING FIREARMS ONLINE

    It is illegal to ship firearms to anyone not holding an active Federal Firearms License (FFL). For that reason, firearms purchased online may picked up at our store or shipped to a FFL dealer near you. If you aren't local, please select a FFL dealer and instruct them to send us a copy of their FFL via fax or email. We do not contact your dealer to make these arrangements for you.
  • RETURNS

    All used guns come with a 3-day inspection period. You must notify us during this period to qualify for a return. Unless the firearm is defective, you are responsible for return shipping charges. If a used firearm is returned, these fees will apply: a 3% credit card fee if you paid with a credit card and a 15% restocking fee based on the firearm's price. We do not refund original shipping charges.

    Sales on the following items are final:

    1. New firearms.
    2. Special orders.
    3. Products sold "as is" or that have been installed or used after receipt.
    4. Reloading items and supplies.
  • GENERAL FIREARM SALES

    All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering.

    All new firearms are shipped in the original manufacturer's box. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair. Please contact the original manufacturer for warranty information on all accessories and special order items. 

  • ORDER FULFILLMENT

    Orders for goods other than firearms are shipped promptly from our store or warehouse usually within 2 - 5 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx. Firearm orders ship when we receive a valid FFL.

  • ONLINE PRICE & DESCRIPTION ERRORS

    Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money.

  • AMMUNITION PURCHASES

    You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations.

  • SECURE TRANSMISSION

    All information collected during the checkout process is transmitted via industry standard Secure Sockets Layer (SSL). A Secure Sockets Layer (SSL) Certificate creates an encrypted link between a Web site and a visitor's Web browser. This link ensures that all data passed between the Web site and the browser remains private and secure.

  • EMAIL SUBSCRIPTION

    When you join our mailing list, you'll receive our periodic mailings about new products, specials and updates. You can unsubscribe at any time. The mailing list is never made available to outside parties. We DO NOT sell e-mail addresses or other personal information to another company.